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Whoopsie Daisy! Please don’t get your feathers in a ruffle.
Please email email@example.com if there is an issue with your order. Our returns department will provide you with a Return Authorization (RA) number and paperwork to include in your return shipment. Returns will be processed within 5-10 business days of receipt of return package.
- Return authorized item(s) for a refund back to the original payment method. Note, please allow 5-10 business days for your refund to be processed once the package is received by our fulfillment center.
- If you are a gift recipient and need to make a return, we are able to offer store credit, in gift card form, for the purchase price of the item(s).
- We do not offer exchanges. If you are in need of a new size, please place a new order and mark refund on your Return Authorization for the approved item(s).
- For item(s) to be eligible for a return, they must have been purchased directly from www.TheBeaufortBonnetCompany.com or at a T.B.B.C. Company Store. Item(s) must be returned to the location where they were purchased.
- Request for return via email must be received within 14 days of delivery date. Return must be received back to T.B.B.C. within 14 days of return authorization date to receive a full refund.
- The Beaufort Bonnet Company reserves the right to refuse worn, washed, or damaged merchandise. Bonnets need to be unbuttoned and laid flat or stuffed like they were shipped. The brims of the bonnets cannot be folded in half.
- We do not provide return shipping labels unless an item has come damaged or by mistake. USPS is typically the most cost-efficient shipping method. Our Returns Department is unable to track return shipments so please keep your tracking information for reference. Once a return package has been delivered to our fulfillment center successfully, please allow 5-10 business days for the returns to be processed.
- Please note, the following items must be returned in original packaging:
- Tuck Me In Baby Blankets
- Warshcloth Sets
- Silent Night Swaddles
- The following items are NOT eligible for return:
- Monogrammed items
- Items with a Pink Price (a.k.a. sale price) or that are marked Final Sale in description
- Face Masks
- Paper Goods
- Custom Pom Pom Hats and Scarves
- Happy Mystery Mail (online sample sale packs)
- Beaufort Fun Forts
- All orders placed during our Pink Friday and Pink Price Party promotions are final sale and NOT eligible for return.
- WeeFarers® guarantee is through WeeFarers®, not T.B.B.C.
- Women's swimwear must be returned with protective lining attached.
Missing or Damaged Items: If an item is missing from your package, please email firstname.lastname@example.org within 5 days of delivery. If an item in your package is damaged, please email your order number and a photo of the damaged item to email@example.com.
Price Adjustment Policy: We are happy to offer a one-time price adjustment if an item is marked down within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for a price adjustment. Promotions do not apply to the price adjustment policy, only markdowns. We do not offer price adjustments on shipping charges. No price adjustments will be made for our Pink Price Party and Pink Friday weekend promotions.
Please email firstname.lastname@example.org with any questions or concerns.