Returns & Exchanges
Whoopsie Daisy! Please don’t get your feathers in a ruffle.
If something is wrong, we will make it right.
Please email firstname.lastname@example.org if there is an issue with your order.
The Beaufort Bonnet Company is happy to accept exchanges or returns for merchandise under these circumstances:
- Item was purchased directly from www.TheBeaufortBonnetCompany.com.
- Items must be returned in the same condition for a full refund. Bonnets need to be unbuttoned and laid flat to ship or stuffed like they were shipped. The brims of the bonnets cannot be folded in half.
- Merchandise must be exchanged/returned in its original condition and received within 14 days of shipment.
- Your order will no longer be eligible for free shipping if returned items reduce the subtotal to less than $125. The Beaufort Bonnet Company will withhold a $10 shipping fee from your refund if your order falls under the above criteria.
- We apologize, but monogrammed items can not be returned unless The Beaufort Bonnet Company has made a mistake.
- Items purchased on sale can be exchanged; however, if you wish to return sale merchandise we can only offer credit.
- Price Adjustment Policy: If you pay full price for an item that is later discounted, The Beaufort Bonnet Company will be happy to adjust the price if it is addressed within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for price adjustments.
Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
NOTE: Please allow shipping time plus 7-14 days from the time your exchange/return is received to be processed.
All exchanges will be credited via the original form of payment. A new order will then be placed and billed to the original form of payment unless instructed to do otherwise. If an exact replacement item is unavailable for exchange, you will receive an email or notification by phone.