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Frequently Asked Questions:
What time does the sale start?
Troop T.B.B.C.'s Pink Friday Sale starts Monday, November 20th at 12pm ET.
What items are included?
Troop T.B.B.C.'s Pink Friday Sale only includes items from the Pink Friday Collection. Eligible products will have a "Pink Friday" banner on the product listing.
How do I qualify for free shipping?
Free shipping is site-wide.
When will Gold & Blush members receive early access?
Gold members will receive early access at 8am ET and Blush will receive early access at 10am ET on Monday, November 20th. Please note, Blush & Gold members will receive a one-time use early access code that will need to be applied at checkout.
I'm a Blush/Gold member, why didn't I receive my early access code?
Prior to Pink Friday, ensure that you are subscribed to our emails. You won't receive an early access code if you aren't subscribed to emails. If you typically receive our emails and you don't receive an early access code, check your spam folder. It can take up to 10-15 minutes for an email to deliver depending on your email provider.
How do I use the discount code?
The discount will automatically be applied at checkout to items from the Pink Friday Collection. No code needed. Please note, Blush & Gold members will receive a one-time use early access code that will need to be applied at checkout.
Will items in my buggy be reserved?
Items are not reserved until you complete your order.
When will I receive a confirmation email?
You will receive a confirmation email immediately after you submit your order.
How long will it take my order to ship?Â
Non-monogrammed orders will arrive by Christmas. Monogrammed Pink Friday orders are not guaranteed by Christmas. Delivery date cannot be guaranteed due to possible carrier delays. Â
Will my order arrive by Christmas?
Non-monogrammed orders will arrive by Christmas. Monogrammed Pink Friday orders are not guaranteed by Christmas. Delivery date cannot be guaranteed due to possible carrier delays. Â
Can I expedite my order?
We are unable to expedite any Pink Friday orders, including Blush & Gold loyalty members.
Returns & Exchanges
All sales are final & cannot be returned or exchanged.
Am I able to edit my order once it has been placed?
We are unable to edit an order once it has been placed. Please review your buggy and shipping information prior to completing the order.
If I have a question, what is the best way to reach the customer relations team?
Response times from our customer service team could be longer. All emails will be answered in the order in which they are received. We are so sorry, but we will not be able to answer the phone during the promotion. Our chat feature will be available based on volume.
Will orders have the traditional T.B.B.C. gift wrap?
Orders will not be shipping in traditional T.B.B.C. gift wrap.
How will I be notified if an item is out of stock?
If an item is out of stock, you will receive a refund notification via email.
Price adjustments & extensions
Please make sure you complete checkout before the sale ends. We are unable to offer extensions. We are unable to honor price adjustments.
What if my order includes both sale and full price items?
Items on orders could ship together or in multiple shipments. If you want items not included in Pink Friday as well, we recommend placing your order separately, so you can receive the full price items sooner. Reminder: shipping is free!
If I am a Blush or Gold member, will my Pink Friday order be eligible for expedited shipping?
We are unable to expedite any Pink Friday orders, including Blush & Gold loyalty members.
Can I use my points from the rewards program and the automatic discount code at the same time?
No, you cannot apply points and receive the 40% off promotion on the same order.
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Troop T.B.B.C.'s Pink Friday Sale starts Monday, November 20th at 12:00pm ET.